Policies

Booking, Reservation, and Accommodation Policy

Welcome to Calaguas White Sand Resort! We're delighted that you're considering staying with us for an unforgettable island getaway. To ensure a seamless and enjoyable experience, please review our booking, reservation, and accommodation policies outlined below:

1. Reservation Process:

Once you've received the final quotation from our team, we'll hold your booking for a 24-hour period. Failure to make payment within this grace period will result in the release of the booking, and the rooms on the quotation will no longer be guaranteed.

To secure your reservation, a non-refundable down payment of 50% must be transferred to the designated owner's account of Calaguas White Sand Resort. Full payment is required one week prior to your reserved date, failing which, your reservation will be deemed null and void.

Reservation/Booking confirmation will be provided upon receipt of proof of transfer transaction via email or our official Facebook accounts. You will receive an email containing the contract and confirmation details. Official receipts will be issued upon request during your stay on the island upon check-out.

2. Cancellation and Rebooking Policy:

Cancellations must be made at least 5 days prior to your scheduled arrival. Any cancellations outside this window will incur a penalty fee equivalent to 50% of the total amount.

Management reserves the right to cancel reservations in the event of adverse weather conditions. However, reservations can be rebooked at no additional cost within a period of 4 months, subject to accommodation availability. In the case of cancellation due to weather conditions, a refund may be provided. Please note that processing refund requests may take between 6 to 10 working days, and the total bill will be deducted to cover all banking costs.

3. Boat Transfer Policy:

Our boat departs at specific times. Guests are granted a 30-minute grace period for waiting. In the event of a no-show or failure to advise us of any delays, the boat will depart as scheduled, and payments will not be refunded. Guests will be responsible for rebooking the boat transfer to the island.

4. Resort Energy Conservation Policy

We are committed to reducing our carbon footprint and conserving energy for a sustainable future. The resort generators will be operational from 7:00 pm until 6:00 am. During this time, they will provide power for lighting and air conditioning systems across the resort premises. e kindly request all guests and staff to help conserve energy by turning off lights and air conditioning units when they are not in use. This simple action significantly contributes to reducing energy consumption and promoting environmental sustainability.

We are committed to continually evaluating and improving our energy conservation efforts to minimize our environmental impact.

By proceeding with your reservation at Calaguas White Sand Resort, you acknowledge and agree to abide by the aforementioned policies. We strive to provide you with a memorable and enjoyable stay, and we appreciate your cooperation in adhering to these guidelines.

If you have any questions or require further assistance, please don't hesitate to contact us on our FB Page. We look forward to hosting you at our beautiful island resort!

Pet Size and Breed Restrictions: Only small to medium-sized pets (up to 20 kilograms) are allowed in the pet-friendly cottages. Aggressive breeds or pets exceeding the weight limit will not be accommodated.
Pet Health and Vaccination Requirements: All pets must be up-to-date with vaccinations, including rabies. Guests must provide a copy of their pet's vaccination records upon check-in.
Pet Supervision: Pets must be supervised at all times by their owners. Pets left unattended in the cottages must be crated.
Leash Policy: Pets must be leashed when in public areas of the resort.
Pet Waste Management: Owners are responsible for cleaning up after their pets. Designated pet waste disposal bins will be available in your room, and you will be responsible for offloading your pet's waste off the island.
Noise and Disturbance: Owners must ensure that their pets do not create excessive noise or disturbance that may disrupt other guests' stay.
Damage Liability: Owners are responsible for any damages caused by their pets to the resort property or accommodations. A refundable security deposit of PHP 1,000 will be collected upon check-in and returned upon inspection during check-out, minus any damages incurred.

Pet Accommodation

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Privacy Policy

Last Updated: April 26, 2025

Calaguas White Sand Resort (hereinafter referred to as "the Resort," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our resort, use our website [Insert Website Address Here], or interact with us in any other way.

By accessing our website, staying at our resort, or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Your name, email address, phone number, and postal address.
Booking Information: Dates of stay, number of guests, room preferences, and any special requests.
Payment Information: Credit card details or other payment information necessary to process your bookings and payments. Please note that payment information is typically processed by secure third-party payment processors, and we do not directly store your full credit card details on our systems.
Device and Usage Information: When you visit our website, we may automatically collect certain information about your device and how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your access. We may use cookies and similar tracking technologies for this purpose (please see our Cookie Policy below for more details).
Location Information: With your consent, we may collect precise location data from your device if you use location-based features on our website or mobile applications (if applicable).
Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
Feedback and Correspondence: Any information you provide when you contact us with inquiries, feedback, or participate in surveys or promotions.
On-site Information: During your stay at the resort, we may collect information such as CCTV footage for security purposes and incident reports.
2. How We Use Your Information

We may use your personal information for the following purposes:

To Provide and Manage Services: To process your bookings, confirm reservations, manage your stay, and provide you with the services you request.
To Communicate with You: To respond to your inquiries, provide customer support, and send you important information related to your booking or your stay.
To Process Payments: To process your payments for bookings and other services.
To Personalize Your Experience: To understand your preferences and tailor our services and communications to better suit your needs.
For Marketing and Promotional Purposes: With your consent, we may send you newsletters, special offers, and other marketing communications about our resort and promotions. You can opt-out of receiving these communications at any time.
To Improve Our Website and Services: To analyze website usage, identify trends, and improve the functionality and content of our website and the quality of our services.
For Security Purposes: To maintain the security of our premises, protect against fraud, and investigate potential security incidents.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, marketing and analytics providers, and IT support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Authorities: We may disclose your information to legal authorities, government agencies, or other third parties when required by law or legal process, or when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or other business transaction involving our resort, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your explicit consent.
4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You may have certain rights regarding your personal information under applicable data protection laws. These rights may include:

The Right to Access: You have the right to request access to the personal information we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
The Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we delete your personal information.
The Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
The Right to Data Portability: In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
The Right to Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files that are placed on your device when you visit a website.

We may use the following types of cookies:

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to navigate our site and use its features.
Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages they visit most often and if they encounter any errors. This information helps us to improve the performance of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
Targeting/Advertising Cookies: These cookies may be used to deliver advertisements that are more relevant to you and your interests.
You can control and manage cookies in your browser settings. You can typically choose to accept or reject cookies, and you can also delete cookies that have already been placed on your device. Please note that disabling certain cookies may affect the functionality of our website.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of [Insert Age Limit, e.g., 13]. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

calaguaswhitesandresort@gmail.com
+639175131207 also on WhatsApp and Viber